Can I return my order?
Yes, items can be returned within 14 days of receipt in their original condition and packaging.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of delivery with photos. We will offer a replacement or a refund.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item is faulty.
How do I request a return or refund?
Email us at info@shu-ibiza.com with your order number and reason for return. We will guide you through the next steps.
